Well-trained employees are the key to your small business success.
Studies have shown that the most successful, productive employees are
those who have received extensive training. They’re the cream of the
crop, often having the strongest stake in the company’s future.
In an ideal world, you would be able to hire people who already
possess the exact skills your business needs. But in today’s competitive
labor market, demand for skilled workers far exceeds supply.
That’s where training comes in. Not only does instruction arm your
employees with needed professional or technical skills, but it also
shows that you are invested in them and interested in bringing them with
you into the company’s future. This helps keep workers motivated and
involved.
To successfully launch an employee training program in your own company, follow these 10 helpful tips:
- Stress training as investment. The reason training is often considered optional at many companies is because it is thought of as an expense rather than an investment.
While it’s true that training can be costly up front, it's a long-term
investment in the growth and development of your human resources.
- Determine your needs. As you probably don’t have
unlimited time or funds to execute an employee training program, you
should decide early on what the focus of your training program should
be. Determine what skills are most pertinent to address current or
future company needs or ones that will provide the biggest payback. Ask
yourself, “How will this training eventually prove beneficial to the
company?” Repeat this process as your business needs change.
- Promote a culture of learning. In today’s
fast-paced economy, if a business isn’t learning, it’s going to fall
behind. A business learns as its people learn. Communicate your
expectations that all employees should take the necessary steps to hone
their skills and stay on top of their professions or fields of work.
Make sure you support those efforts by providing the resources needed to
accomplish this goal.
- Get management on board. Once you have developed a
prioritized list of training topics that address key needs within your
company, you need to convince management to rally behind the initiative.
- Start out small. Before rolling out your training
program to the masses, rehearse with a small group of users and gather
their feedback. This sort of informal benchmarking exposes weaknesses in
your training plans and helps you fine-tune the training process.
- Choose quality instructors and materials. Who you
select to conduct the training will make a major difference in the
success of your efforts, whether it’s a professional educator or simply a
knowledgeable staff member. Having the right training materials is also
important — after the training is over, these materials become valuable
resources for trainees.
- Find the right space. Select a training location
that’s conducive to learning. Choose an environment that’s quiet and
roomy enough to spread out materials. Make sure the space is equipped
with a computer and projector, so you can present a visually stimulating
training session.
- Clarify connections. Some employees may feel that
the training they're receiving isn't relevant to their job. It’s
important to help them understand the connection early on, so they don’t
view the training sessions as a waste of valuable time. Employees
should see the training as an important addition to their professional
portfolios. Award people with completion certificates at the end of the
program.
- Make it ongoing. Don’t limit training solely to
new employees. Organized, ongoing training programs will maintain all
employees’ skill levels, and continually motivate them to grow and
improve professionally.
- Measure results. Without measurable results, it’s
almost impossible to view training as anything but an expense. Decide
how you’re going to obtain an acceptable rate of return on your
investment. Determine what kind of growth or other measure is a
reasonable result of the training you provide. You’ll have an easier
time budgeting funds for future training if you can demonstrate concrete
results.