Mumbai: A subsidiary of Reliance Communications (RCom), Reliance
Webstore, will now sell mobile phones of various manufacturers through
its stores. Reliance Webstore has already signed up with 1,200 handset
retailers and multibrand outlets in 100 cities to act as a distribution
centre, reports Livemint.
Reliance Webstore had been selling handsets designed for RCom's
wireless services. It operates a chain of 234 Reliance World stores.
The telecom retail business currently contributes a minimum of 50
percent to Reliance Webstore's annual revenue.
"Customers will be having more choice in our stores that will be acting
as hub or warehouse for multibrand handset retailers. Till this time,
no retailer has become a distributor," said Swarup Chowdhary, Director
and Chief Executive Officer (CEO), Reliance Webstore.
RCom will adopt a hub-and-spoke model, where one store will supply to five-six handset retailers in the same region.
"The decision to sell multibrands and entry into distribution will
yield three things. Firstly, it will lead to much larger throughput,
(secondly) there will more people to sell our products. Lastly,
customers will be having great flexibility to get different models just
in time," said Chowdhary.
The move comes after RCom's agreement with Coolpad Communications, the
Indian joint venture of Hong Kong listed China Wireless Technologies,
to market and distribute its dual-mode smartphones in India. The
dual-mode phones can access both Code Division Multiple Access (CDMA)
and Global System for Mobile Communication (GSM) networks.
According to reports, for the 12 months ended June, mobile handset
sales grew 6.7 percent to 101 million units in 2009. India has around
440 million mobile subscribers, with adding around 10 million a month
on average, according to data from the Telecom Regulatory Authority of
India (TRAI).
According to the analysts, organized national retail chains might gain as the mobile handset retail space is very unorganized.
"Besides Nokia's stores and the MobileStore, there are not many players
with significant national visibility and reach, thus leaving room for
new entrants to establish their presence," said Prashant Singhal,
Telecom Advisory Head, Ernst and Young.
Also, pricing will be a key factor and being a distributor would give
RCom a 'greater margin to play with.' "Being a distributor and having a
national retail footprint will also help in reducing overall inventory
costs," said Singhal. The operational efficiency would also make a
difference as sales margins on handsets are "wafer thin", added
Singhal.